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Quality Based Management

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QBM or Quality Based Management is a Japanese manufacturing or management system, that’s well-known the world over, and practiced across CEAT.

The primary purpose of QBM is to guide organizations to become customer-centric, and once there, continue to meet customer expectations with the highest efficiency.

Here ‘Quality’ goes beyond the product, to harness multiple forces like people and processes. At CEAT, it consists of a philosophy, systems, tools and techniques from Total Quality Management (TQM), Total Productive Maintenance (TPM) and Toyota Production System (TPS).

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These principles help align every individual in the organization on 3 major goals

Promoting ‘quality’ thinking within the organization

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Developing an organizational culture & value system, based on TQM principles

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Setting objectives and targets that drive us to be more customer-centric

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Our Values

Play To Win

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We bring intensity and boldness in our ideas and in our actions, to outperform and reshape our competitive landscape. We think and act with boldness, and are willing to take risks to win

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P

Agility

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We embrace change as an opportunity and not a threat… and we set the pace for others to follow. We decide and act with speed, always making things simpler and faster.

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A

Customer Obsession

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We exist only to wow our customers and to touch lives. It is our obsession in everything we do, in every moment we work, in every interaction. We put customers front and center in all our decisions, making the hard choices that might hurt us but result in higher satisfaction for them.

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C

Empowerment

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Our people make us unique, and we unleash talent to bring their best game to drive our collective success. We grow our people by creating opportunities for them to step up.

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E

Caring

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Our people are our greatest assets. Our endeavor is to build enriching relationships with each employee and their family to build an ecosystem of trust and care for everyone.

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⁠☺

Fun at Workplace

Innovative and Agile, Questioning existing ways, Promoting Experimentation

Footprint

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Footprint

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Footprint

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Footprint

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Footprint

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Footprint

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Working policies that work for you

CEAT’s working policies are designed to respect an individual’s personal and professional goals. From flexi-working for new mothers, to higher education and rewards, our policies care not just for the employee, but allow for all aspects of the individual, the parent, the dreamer, the creator, to flourish.

Flexi-working for new mothers

While 26 days of leave are a given, provisions have been made for mothers to work half-days until the child is a year old.

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Work-time policy

We believe that a good work-life balance not only improves quality of life, but also spurs individual productivity significantly. This policy aims at enabling employees to plan their daily schedule and help them manage personal and environmental contingencies.

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Higher education support

When you’re climbing the professional ladder, you may want a little boost. You’ll have it at CEAT, where employees get the opportunity to acquire higher education, in the form of an Executive Post Graduate Diploma in Business Management.

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Insurance

The health of our employees shouldn’t be constrained by financial hurdles, so over the years, we’ve worked to remove caps on medical procedures, including maternity hospitalization.

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Reward & recognition for patents & innovation

An organization’s competitive advantage lies in continuous innovation. This policy aims to encourage and reward employees who sharpen our competitive edge, while inspiring other team members to contribute in a similar fashion.

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Sabbatical

As an organization we aim to cater to the very human need to rest, recuperate, recharge or just re-invent the self. We make room for individuals to pursue personal interests, hobbies and goals, so they may return to work reinvigorated and renewed.

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